Return policy

We want you to be satisfied with your purchase. If you need to return an item, please follow the guidelines below.

Return Window

You can return your product within 14 days of receiving your order.

Return Notification

To register a return, email us within 5 days from the day you received your item.

Return Costs

Customers pay for return shipping. We will email you a prepaid return label, and the cost of this label will be deducted from your refund.

Return Conditions

  • Item must be unused
  • Item must be in original condition
  • Item must be returned in original packaging

How to Start a Return

  1. Email info@rehabmarket.co.uk within 5 days
  2. Include your order number and reason for return
  3. We will send return instructions and a return label
  4. Pack the item securely and send it back

Refunds

Once your return is received and inspected, we will process your refund. The return shipping cost will be deducted from the amount you paid. Refunds are issued to your original payment method.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, contact us immediately so we can resolve the issue.

Consumer Rights

This policy is in addition to your rights under UK consumer law.